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Frequently Asked Questions

Have Questions? We've Got Solar Answers!

Learn everything you need to know about SOLETKS solar systems and how we support your clean energy journey.

Performance

System Performance and Operation

Learn about the performance, efficiency, and functionality of SOLETKS solar energy systems

What is the efficiency of SOLETKS solar systems?

SOLETKS solar systems feature high-performance photovoltaic modules and optimized inverters, achieving system efficiency of up to 98% conversion rate. This precision engineering ensures reliable energy generation for both residential and commercial applications, even in low-light or high-temperature environments.

What components are included in your solar system?

Each SOLETKS solar system includes solar panels (monocrystalline or polycrystalline), smart inverter (hybrid or on-grid), energy storage battery (optional), mounting structure with wiring accessories, and monitoring and protection system. All components are sourced from certified global manufacturers to guarantee long lifespan and stable performance.

Are SOLETKS solar systems easy to operate for beginners?

Yes. Our systems are fully automated and designed for easy use. Once installed, they operate independently with minimal manual intervention. We provide pre-configured control settings, intuitive monitoring apps (mobile & PC), step-by-step user manuals and video guides, plus 24/7 online support. Most users can monitor and manage their systems effortlessly within hours.

How much energy can a solar system produce?

Power output depends on system capacity and sunlight conditions. A 3kW system generates approximately 12–15 kWh per day, a 5kW system produces 20–25 kWh per day, and a 10kW system generates 40–50 kWh per day. SOLETKS provides customized designs based on your energy needs and roof space to ensure maximum performance.

What safety features are included in SOLETKS systems?

To ensure safe and stable operation, all systems include overvoltage and overload protection, fire-resistant cabling and connectors, lightning protection modules, ground fault and arc-fault detection, plus emergency shutdown switch. Our systems are compliant with IEC and CE international safety standards.

How long can the solar system operate continuously?

SOLETKS systems are built for 24/7 operation under all weather conditions. With proper maintenance, the system lifespan can exceed 25 years, with solar panels retaining over 80% efficiency after 25 years. To maintain performance, we recommend cleaning panels regularly, checking inverter status via the app, and scheduling annual professional inspections.

What software or apps are compatible with SOLETKS systems?

Our systems are compatible with SOLETKS Smart Cloud (iOS/Android/Web), Huawei FusionSolar, Growatt, SolisCloud, plus MODBUS and Wi-Fi integration for industrial monitoring. Users can track energy generation, consumption, and battery status in real time from anywhere.

Can I monitor the system remotely?

Absolutely. SOLETKS systems feature smart monitoring technology, enabling remote access through mobile app or desktop dashboard, cloud-based performance analysis, and real-time alerts for maintenance or abnormal conditions. This helps users manage energy usage efficiently and ensure continuous operation.

How do I maintain the system?

Maintenance is simple and low-cost. Clean solar panels every 1–3 months, check inverter display or app for system health, ensure batteries (if any) are operating within temperature range, and schedule annual inspections for wiring and connectors. With minimal care, your SOLETKS solar system will deliver decades of clean energy.

Support

After-Sales Support & Maintenance

Comprehensive technical support and maintenance services for lasting performance and peace of mind

What does the warranty cover?

All SOLETKS solar systems are backed by comprehensive product quality and performance assurance. Coverage includes solar panels (protection against manufacturing defects and power degradation), inverters & controllers (coverage for key electrical and structural components), mounting structures & cables (corrosion and weather resistance), and monitoring software (free lifetime updates and technical support). Note: Consumable parts such as fuses, connectors, and surge protectors are not covered but available as original spare parts.

What if my system stops working or shows errors?

If your solar system encounters a malfunction, SOLETKS provides quick and reliable support including remote diagnosis via app connection or video call, online troubleshooting by certified engineers, step-by-step repair videos and guides, and local service partners in select regions for on-site repairs. If replacement parts are required, we'll ship them promptly from our nearest warehouse. Most issues are resolved within 24 hours through remote support.

Do you provide installation and training?

Yes — we offer both on-site installation and remote guidance. Residential systems include manuals and video instructions for easy setup. For large or off-grid projects, we can dispatch technicians or coordinate with certified installers. Training sessions cover operation, monitoring, and maintenance. SOLETKS ensures every user can manage their system confidently and safely.

How can I maintain my solar system for long-term performance?

Regular maintenance keeps your system running efficiently for decades. Recommended routine includes cleaning solar panels every 1–3 months, inspecting cables, fuses, and mounting structures, checking inverter data for error codes, maintaining battery ventilation and charge cycles, and scheduling annual professional inspections. With proper care, SOLETKS systems deliver stable energy output for 25+ years.

Can I buy spare parts from SOLETKS?

Yes — we supply original spare parts and accessories, including inverters and controllers, cables and connectors, mounting brackets and bolts, monitoring devices and sensors, plus battery modules and protective components. All spare parts are covered by warranty and shipped globally to minimize downtime.

Do you offer system upgrades?

Yes — SOLETKS provides hardware and software upgrades to enhance efficiency and intelligence, including high-efficiency N-type / bifacial PV modules, battery capacity expansion for off-grid systems, hybrid inverter upgrades, and smart monitoring software with AI optimization. Upgrades ensure your solar system stays future-ready and high-performing.

Do you offer leasing or financing options?

SOLETKS currently does not provide direct rentals but offers flexible financing plans with trusted partners. For commercial and industrial projects, we support installment payments and PPA agreements. Our goal is to make clean energy accessible, reliable, and affordable for everyone.

Applications

Industry Applications & Customer Cases

Explore real-world applications and success stories powered by SOLETKS solar solutions

What industries use SOLETKS solar systems?

SOLETKS solar systems are widely applied across multiple sectors including Residential & Commercial Buildings (homes, offices, shopping centers, hotels), Industrial Manufacturing (large-scale rooftop or ground-mounted installations), Agriculture & Rural Electrification (irrigation systems, greenhouses, off-grid communities), Public Infrastructure (schools, hospitals, government facilities), and Telecommunication & Transportation (base stations, EV charging stations, remote monitoring systems). SOLETKS solar technology helps every sector achieve energy independence and environmental responsibility.

Do you have any real customer success stories?

Yes. SOLETKS has helped numerous clients worldwide achieve energy efficiency and sustainability goals.

Commercial Office Building – Malaysia

A 200 kW rooftop solar system reduced electricity bills by 35% annually and achieved ROI within 4 years.

Off-Grid Community Project – Kenya

A hybrid solar-battery system now supplies continuous power to over 300 households, supporting education and healthcare facilities.

Manufacturing Plant – Vietnam

A 1 MW grid-tied solar installation helped the factory cut CO₂ emissions by 1,200 tons per year and gain green certification.

Agricultural Farm – Australia

A solar-powered irrigation system improved water use efficiency by 40% and stabilized crop production in dry seasons.

Each success story demonstrates how SOLETKS contributes to cleaner, more resilient energy systems worldwide.

How does SOLETKS compare to competitors?

SOLETKS stands out for high-efficiency PV modules ensuring greater energy yield per square meter, smart system control via advanced inverters and monitoring software, durable materials designed for long-term reliability under extreme weather, flexible installation options for rooftop, ground, and carport systems, plus global technical support with local service partners for faster response. Compared with competitors, SOLETKS offers a better balance between performance, cost-effectiveness, and long-term value.

Which solar system is best for my needs?

SOLETKS provides tailored solar solutions for every application. For Residential needs, we offer compact hybrid systems with storage for energy independence. Commercial clients benefit from high-capacity grid-tied systems for cost savings and ESG compliance. Industrial applications utilize scalable solar farms and smart energy management systems. Agricultural operations can leverage solar water pumps and microgrids for off-grid farming. Our engineers will design the most efficient and economical configuration based on your site conditions and energy goals.

How popular is SOLETKS in international markets?

SOLETKS solar products are installed in more than 60 countries, including Japan, Australia, Germany, the UAE, South Africa, and Chile. They are trusted by developers, EPC companies, and government programs focused on clean energy transition.

Why do customers choose SOLETKS?

Customers choose SOLETKS for reliable system performance and durability, advanced technology with AI monitoring and remote control, customized solutions for different energy needs, fast delivery and responsive after-sales support, plus a proven track record in diverse global projects. SOLETKS continues to empower customers toward a sustainable energy future.

Can I visit your factory before purchasing?

Absolutely. We welcome all partners to visit our manufacturing base and R&D center in China. Visitors can observe our production lines, test product quality, and discuss customized project solutions. If travel isn't possible, we also offer virtual factory tours and live demonstrations via video conference.

FAQ

Frequently Asked Questions About SOLETKS Solar

Everything you need to know about our solar thermal systems

Why should I choose SOLETKS for my solar system?

SOLETKS is a leading solar technology enterprise with over 15 years of experience in solar thermal system manufacturing. Our products are trusted worldwide for their high efficiency, durability, and innovation — backed by 117 patented technologies. We provide complete technical support, installation guidance, and after-sales service to ensure your system performs reliably for decades.

Does SOLETKS have its own manufacturing facilities?

Yes, SOLETKS has six production bases and seven branch companies, including BTE Solar, Jinheng Solar, and FITI Solar. Our largest factory covers over 4,500㎡ and is equipped with advanced automated production lines. We welcome partners and customers from around the world to visit and inspect our facilities.

Can I customize my solar system to meet specific requirements?

Absolutely. SOLETKS offers customized solar energy systems to meet the unique needs of residential, commercial, and industrial projects. You can choose the collector type, tank capacity, installation layout, and even system color and finish. Our engineering team works closely with you to design a solution that perfectly matches your requirements.

What payment methods do you accept for international orders?

We accept T/T, L/C, and Alibaba Trade Assurance for secure international payments. For large projects, phased payments can be arranged based on production milestones to ensure transparency and financial flexibility throughout the project lifecycle.

How do you handle international shipping and logistics?

SOLETKS provides multiple transportation options — sea, air, and rail freight — depending on destination and project size. All systems are packed with export-grade materials to ensure safe delivery. We also provide real-time logistics tracking for all international shipments.

What is the typical delivery timeframe for orders?

Production and delivery usually take 15–30 days, depending on the order size and customization requirements. We ensure every shipment is tested, certified, and delivered on schedule without compromising on quality or safety standards.

What warranty and support do you provide?

SOLETKS offers a one-year warranty for the entire system and lifetime technical support. Our service team provides ongoing maintenance guidance and spare parts supply to keep your system running efficiently and maximize your return on investment.

How can I determine the right solar system for my needs?

Our experts will help you select the most suitable solar solution based on your application — whether it's residential hot water, commercial heating, industrial drying, or agricultural use. We provide system simulations and energy-saving analysis before purchase to ensure optimal performance and maximum value.

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